Worst service provider!!

I app**** for a wifi bundle deal with telkom more than two months ago. The application was approved and I paid the installation fee of R700 at the post office as requested seeing that Phalaborwa no longer had an Telkom office. It has now been more than 21 days after payment has been made, and after numerous phone calls and speaking to numerous people no one can tell me where my money went to as it is not reflecting on their system. Some of the names I did not even get but I spoke to Cherlain, Nomthandazo and Anina and up until now I have not received any kind of response from them. Surely this is not the way to do bussiness and definitely not the way to handle the situation? I sent the receipt through to Cherlain and had no feedback yet. I need to know where my money went to and further steps will definitely be taken to get my money back. This is unacceptable and clear that somewhere there is a huge communication problem. Telkom is most definitely not a user friendly company as you get transferred over and over again and have to hold on for ages without results. The absolute worst service provider around!