Worst Service Provider

Telkom Business is our chosen service provider for our business's telephone lines - on the 26th of January 2018 our main line stopped working nobody can get through to us - for almost the last 3 weeks i have called 7 times asking for there help in this situation - and for the last 3 weeks they have been telling me a technician has been assigned and will be in touch or they have been escalating our situation as urgent but nobody not a manager or technician gets back to you - Today the 13th of February 2018 our situation has still not been sorted out also i have found out that the technician assigned to our problem has been removed and a new tech has not been assigned yet also when asked about the escalation a reference number was needed but the previse times they did not give me any sort of reference number so i could not supply them with a reference meaning escalation was never done , also when asked to speak to a supervisor it was not allowed having 5 or more different excuses eventually the supervisor was not on the floor and was unavailable which i find unacceptable - our business pays fixed rates every month and now at the end of this month we still need to pay our bill for not having a telephone line. Telkom is the worst Business telephone service provider and take more than 3 weeks to fix a simple fault. I would defenitly not recommend them at all.