Worst service provider

HelloPeter seems to be the only medium to which Telkom responds. A service interruption of a month 4th Nov -7th Dec, and Telkom credits my Acc for period 20 Nov - 7th Dec AND also suspends my service while this investigation is pending. Since not getting any feedback we pay R400 towards the bill, one week later, we are still suspended and no word from Telkom. I don't know what more to do for proper customer service yet a payment is expected by Telkom every month, yet customers get this pathetic, absolutely ridiculous service. I'm at my widths end with Telkom now seriously.. I have to pay for an Internet service as well which I cannot use because of all this issues with Telkom. It's like all I am doing is giving donations for everything since I am not making use of any facilities thanx to Telkom.