WORST SERVICE PROVIDER!!!!!!

I have been requesting that my telkom contract be cancelled since the begin of MAY 2015 when I asked for the process or procedure of cancelling a contract. I was sent forms to fill and I sent them back to Telkom via EMAIL AND FAX!!! we are in NOVEMBER and I am still being debited!!!unless of course according to telkom system we are in February 2015 hence the contract is still going on I am exhausted really exhausted from calling 081180 and being told I will be called I missed calls I call back and they say they will call again!!! This is a horrible service! I am tired ALL I WANT IS MY CONTRACT TO BE CANCELLED I GET MY REIMBUR*****T AND I NO LONGER HAVE ANY RELATION WITH TELKOM. SURELY THAT IS NOT TOOOO MUCH TO ASK. Today I was HOLDING FOR 55MINUTES!!! What kind of a service is that my phone cut and guess what? Nobody called back!!how do you make your clients hold for almost an hour?? Where is your client services etiquette? Then phone cuts and and you do not call back??? I am really appalled! I am disgusted! <br> <br> Just CANCEL MY CONTRACT REIMBURSE ME!!!