Worst Service Provider

<p>I have an LTE router and for more than a week I have been unable to connect to the internet. I have spent a lot of time on the phone with the call centre staff and no one seems to be able to resolve the problem. I was also told that a technician will have to go out to the tower to check. Why has it taken a week for Telkom to realise there is a problem with a tower. I work online and depend on the internet for my earnings, so I have lost a lot of money not being able to work and yet Telkom will be billing me for a full month, which I feel is rather disgusting. They cannot fulfill their obligation as a service provider and yet they expect full payment on a service that has been unable to be used. Can someone get in contact with me to resolve this issue, it's very frustrating!</p>