1 reviews | Active since Feb 2017

16 Feb 2017, 09:34

Worst service provider

<p>I had app**** for a 3GB data package that includes a free device. Telkom was quick to debit money despite not having received my device at the time.</p> <p>Fast forward 3 months later, i decided to cancel my contract because i had been recieving bad network coverage in my area (my understanding is that network coverage is discussed with the customer before applying for a router, which was not discussed with me initially).</p> <p>I went into one of the stores to explain my concerns and wanted to cancel my contract. I signed the cancellation forms but to this day money has been debited!!!!! I had to stop the debit order with my bank.</p> <p>I'm not happy with the service received from the onset and i would not recommend anyone to use Telkom's services.</p>

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Replies (2)
Telkom
Telkom's reply20 Feb 2017, 15:01
Official

Good day Thloana,

Kindly note that number *** has not yet been cancelled due to that our cancellation team tried to contact you on *** and you were un available. Please provide us with at least two alternative number so that we can open a new cancellation case for you.

Regards

Tsebo

's update20 Feb 2017, 15:12
Reviewer Update

Good day Tsebo

I have not received any call from Telkom about cancellation, instead i keep getting calls for new specials. My email address would have been an alternative form of contact, and i believe you have it to your disposal.

My alternative numbers would be: ********** or **********

Kind Regards

Tholoana