Worst service provider

<p>My landline has not been working for a week. I tried to log the fault by calling 10210....waited 8 mins for an agent and then resorted to log online. On 24 Nov while loggin the fault online the site stopped working.</p> <p>I then received an sms that read " This is embarrassing!. There was a problem reporting your fault. Please talk to us to help resolve your problem..." I then sent an sms to log the fault.</p> <p>I followed the prompts and the final message from Telkom read " ....we will revert on the status of your problem SHORTLY". </p> <p>Today 28 Nov, i have still not received a response. Went online to chat to an agent at 8:44. At 8:47 Xolisile was assisting and then disappeared. </p> <p>Then i waited once again. its now 9:01 and the screen still reads...."one of our friendly agents will assit you SHORTLY"</p> <p>No agent on line</p> <p>I called 10210, the voice over says "we are experiencing high call volumes and there may be a delay in anwering your call" </p> <p>It seems like Telkom does not take customers seriously. No one has contacted me, there is no process in place to monitor fault logging. I have to constantly waist my time on 10210, because there is forever high call volumes. </p> <p>How am i suppose to have the fault fixed quickly, easily ?</p> <p>Does anyone care as the actions are definatly speaking louder then words !!</p>