Worst service provider

<p>At the beginning of April 2016 I went to the telkom branch at the Glen .I app**** for a new contarct for a Samsung S7 Edge my application got approved yet they did not have the device in store .the lady who assisted me said she will order the device and she will give me a call when to come collect the device ,a few days later she called and I went to the store to collect my device .unfortunately other was the wrong device .the guy who assisted me instead of 1st checking If it was the correct device he activated the contract only after wards when I saw the devise I said that that's not the correct device n I don't want it. He said to me he already activated the contract and he will do an immediate cancelation. I had a case number for that cancelation and waited for them to give me feedback ....a few weeks later I went to the Sandton city branch to take out a contact I app**** and I got the the device.the lady who assisted me said to me there's another contract on my name and I should query it .I called it numerous times to the call centre yet I got no feedback. Telkom debited my account the amount of R2.000 from my account end of may .I'm June they debited my account of Representatives 1300 ..eventually I got it sorted out and they said it was being cancelled .they owed me R200 so I said to them they can keep it and charge me only R400 For my next instalment .in July and August my normal instalment of R600 went off ..at the end of September I realised that telkom debited my account with the amount of R10.000 my account went into a negative and I got charged penalty fees for the debit order bouncing. I was hight upset .I called in and the agent said to me that my account is being terminated. I was shocked and confused to what was happening. For September they didn't take the normal amount of R600 so now I Haven't paid telkom for September. I called in today and I got told that I was charged R10.000 for penalty fees for the previous device which I did not sign for or even take .every time I call in I get told a different story .the thing is I have other accounts I need to see to telkom can't be taking this money from my account. I was told a few months back that that contract has being cancelled and everything was up to date and now this happen .no one can give me a solution .I'm highly upset and disappointed with telkom .I was told that I will receive feed back with 72 hours which I know won't happen cause they said that before .reference number ... ********** 3 I spoke to the thembeka myeza..</p>