Worst service possible

So after waiting over a month and having many battles with Telkom to get my phone line installed. I visit there store in Adderley street to subscribe for an ADSL 2 meg uncapped package and asked them how long it would take. They told me the process is automated through the system and will take 1 to 3 days to be activated, i was over the moon as what could possibly go wrong this time right ???? WRONG .. after standing in a queue for over an hour the guy that helped me forgot to put my order through. Whats even more funny is that 3 days after that i follow up and he says the order's not put through and asks who did i put the order with when infact he is the only guy at that telkom branch that deals with ADSL. Yesterday i followed up on my order .. This time they tell me they can see on the system that my order will be completed today and i would receive and sms stating i should come and collect my modem. I am still waiting since last week when the process is apparantly '3 days long'. Telkom has by far offered me the worst service i have ever experienced and inspires no confidence. Please call me and sort this out as i need to start working from home and cant do so without internet