Worst service - PATHETIC - USELESS

I have been off line since 14 Dec due to a technical fault in our area. The day I received a Sms from Telkom informing me that the problem has been resolved, I still could not connect so called the call centre for assistance and I was advised that my router had to be reset so we did that and it still didn't work as the Password Reset function was not working so the call centre Agent advised me to use the Password Reset Sms option which I did and I got a new password. A day later I was off line again and called back again. Again, the password was the problem but it still could not be resolved as the agent that answered the phone initially was a total idiot and dropped the phone in my ear. I called back again another Agent assisted me but the password issue could not be resolved. She advised me to call back in an hour as their technicians are working on the system on their side. So I called back much later but no luck. On Thursday 21 Dec I called again hoping the problem could eventually be resolved but it wasn't. The agent advised me that none of my previous fault reports were noted on the system and he advised that there was a problem with accessing my username and password on their side and that he would have to escalate to their technical department to resolve. He assured me that they would call me back the next day but of course no one called back. I left it for the festive weekend and called back today 27 December and I was advised that my query is still with the technical department and no estimate on a time when it will be resolved. I demanded to speak to someone senior but I was advised that there is no senior person on duty as they had all already left. I told the agent to log my call and have someone senior call me back tomorrow morning. I doubt that will happen because Telkom is completely useless and pathetic. Every month there is a area fault resulting in being off line for days at a time. What **** service?!?!?!? Obviously if the box gets vandalised so often then surely Telkom should come up with a better, more efficient solution...but no, it seems too much to ask to get the service we pay for because the Open Serve people stand around and do nothing but talk to females walking past or sitting in their cars eating / playing on their Cell phones instead of doing their work. The call centre agents are stupid and *********** that don't add any value or solution to any problem - they are only good for increasing blood pressure. I have requested the cancellation document and will be submitting it tonight to cancel my service. I will not be paying Telkom a cent, they can go and f#@k themselves and come and collect all their useslles **** from my home.