Worst Service over the past 7days.

I’ve been going to the Telkom Kiosk Store The Workshop, from Sunday(28/01/2024) up until today, every time I go there to try and do an e-sim swap, I am turned away because they DHA is offline. I went on Monday, same thing happened, for the same past 7 days I’ve been trying to do the same thing with no success.

The last straw was today, I got there 13:15 I joined the que outside, as we stood in the que the lady came to review the que and she asked if I had all the documents and I said yes, so we waited to be assisted. I went inside the shop at 14:20 to be assisted and as soon as I said what I came for the guy told me that DHA is offline, my biggest frustration is why didn’t anyone come and communicate to us as soon as it happened so that I would have made alternative means. That is the worst service you can give to your customers.