WORST SERVICE ON THE PLANET!!!!!

<p>WHY CANT SOMEONE JUST HELP OR FIND SOMEONE TO CALL ME BACK????I have never experienced such bad service from any sort of service provider or service as I have been for the past year with Telkom. I have played many complaints and attempted to close all my accounts but I have had no feed back. I would like to explain my frustration:</p> <p>My issues I have with Telkom mobile are as follow:<br />3G internet Issues:<br />Internet is constantly slow ( either on edge or roaming) and I know my IT as I work for Major IT Corporate and I understand the IT terminology. My phone settings have been checked number of times with consultants and tech support but is I have tried explained this issue is with my Smart Plan 100 and My Smart Broadband. I have looked up the coverage in area and shows that I should fall under LTE and clearly i don't. Majority of time my phone is roaming and as I believe this is on MTN network. Just as well have MTN as my service provider. <br />Signal Issues :<br />I have never seen my phone have full signal and if it has signal it is due to roaming. This number is purely for business. If my clients can't get hold of my i lose money. Example: Yesterday i nearly lost out on R35 000 deal as a fact that my client could not reach me but luckily I added my partner number as alternative no to contact. My phone lays right next to me then I will receive like 8 miss calls sms but phone was on and not on silent. I also experienced many calls dropping while talking to my clients. Lately I've noticed that when I look at my phone it shows no service and suspect this to be part of my problem. <br />Customer Service:<br />Unfortunately i believe the service is horribly shocking.<br />As I have said in beginning I have never experienced this type bad service. customer is my highest no 1 priority and for me that is rule 101. I have layed many complaints forms and Cancelation forms as I just had enough of the service I was getting from Telkom . As I talk to many of the consultants and support personnel they advised me to complete forms and nothing happens. One time I have phone and persistent request to hold for a manager after holding for 1h 48m I managed to talk to a manager. I have not taken any details (thinking all will get resolved) but from now on will I keep ALL mails and REFF and PEOPLE I speak to from NOW on, anyways, I escalated my situation to him and he advised that Telkom has been going through changes and many customers are experiencing this problem. I asked him since when and he advised about a month but I have experience this problem for the year this far. Then I requested him to follow through my requests to cancel my subscriptions as no where in the contracts States that I'm obligated to have majority of time have issues. Then he advised that i need to pay full amount to close the contracts but I feel this to be unfair as I have been a Telkom customer for more than 6 years and only recently started having issues. I pay about R1200 each month and never missed a payment and DO NOT EXPECT TO PAY THIS AMOUNT OF MONEY FOR THIS TYPE OF SERVICE. The manager advised that he will mail me progress on my cass and will give me free data for the inconvenience. But yet again, a empty promise.</p> <p>I can carry on with many complaints but that could take me the whole night to type out.</p> <p>After yesterday of nearly loosing one of my client business, I had enough and layed a complaint yet again I was told that a supervisor will contact me and AGAIN...no feedback. </p>