Worst service on earth

I don't understand why Telkom is willing to loose clients because of the incompetence of this company (Sell Direct). I have had a router delivered to my house on the 20 of August and to this day my sim card is still not registered. I have called them more than 5 times to try get them to sort this out. This is my second entry on Hello Peter and still I am with a useless router with no Internet connection. My business is on hold because of this ****. They called to promise that I wil be using it 30mins after the call, but 72hrs later I am still not ****en connected to network!! During the phone call I asked for a reference number by this Mapona guy and I was promised to be sent an email. Still nothing.