Worst Service Of my LIfe Telkom

I have had the worst experience of my life with Telkom I cant understand that they can treat a customer like this after paying there bill every month on time. I have been without a landline now for more that a month witch is costing me a lot of Money. But I get no joy from Telkom no on can tell me what i need to do to reactivate my landline that Telkom canceled without my approval. I think that everybody must boycott them as all is fedup with there bad service for a better word. I received an email 2 weeks ago with a OA - ********** 99A number but still no one has called me, As a customer if you feel that you have no help from you service provider it is time to take action and cancel everything with Telkom.