KM
Koki M

1 reviews | Active since Mar 2012

25 Feb 2016, 13:29

WORST SERVICE OF MY LIFE!!!

To even begin to try and explain my frustration with this company seems impossible. I have NEVER in my life experience such incompetence, rudeness and lack of care. I have been calling their call centres on all number I can find and have been referred to..1023, 10212,10217, 081180, ***. All I wanted was to find out why I can't log onto my Telkom internet email service or if it's account related. I have been sent from pillar to post because I do not have a fixed line linked to this service yet one of the numbers dialled gives me the option to choose for not having a line linked to my query. All the numbers dialled route to the same queue. REALLY TELKOM!!! I will NEVER buy any other service from you ever again. Maybe you don't understand that people have businesses to run and need access to their email services. I am at a loss for words at how I spoke to almost 15 people in these 3 days and not had any help. I eventually got hold of Dipuo in the sales division and she promised to get back to me yesterday morning but she hasn't. When I called to track her NO ONE seems to know who she is in SALES. As someone said, if you want to spoil your day call Telkom!

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Replies (1)
Telkom
Telkom's reply25 Feb 2016, 13:54
Official
Hello Sutle,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.