SE
Simon E

1 reviews | Active since Jul 2015

25 Jul 2015, 13:41

Worst Service of my Life

Opened a Telkom Mobile LTE account 3 months ago and have had nothing but problems.<br> received no bill after the first month and was told my account was linked to another customer. <br> After they changed this my bill was still not paid in the 2nd month as they had my incorrect banking details.<br> Telkom then suspended my account and had to then go to the Bank to do a transfer. Took Telkom 7 days<br> to reopen my account.<br> The Cherry on top is now I have been handed over to a debt collection agency called Nudebt and have now spent the last 2 weeks trying to get my name cleared with no joy.<br> The Customer Care Line should rather be called the Customer we don't give a damn line as I phone and<br> all am given is given is excuses and should go back to the store to get this sorted out

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Replies (1)
Telkom
Telkom's reply25 Jul 2015, 14:08
Official
Hello simonza99,

Thank you for making contact with us. We apologise for the frustrations you have experienced.

This response serves as confirmation that your query has been received and we will provide feedback as soon as possible.

Kindly provide us with your ID number, the service number and/or account number affected, and any reference numbers previously issued regarding this matter. You can e-mail this information to ***.

Your reference number is: SM128400

Regards
Narriman Lalla
Telkom Social Media Team