WORST SERVICE - NO FEEDBACK - EMPTY PROMISES!!

<p>I am extremely agitated with the service I am receiving from Telkom. Had i knew this is what i would get , I would never have updated my contract with them!!</p> <p> </p> <p>On the 4th April 2017 i received an SMs stating that due to none payment my service would be suspended and that i should make a payment within the next 48 hours. I called Telkom that same day and a lady informed me that they tried doing a debit order but nothing went off and because of no funds in my account i would be liable to pay a rejection fee of R 200.00. I then called back later that day remembering that on the 15th December 2016 i changed my banking details with them. The reason no debit went off thereafter was due to another slip up from their side where things were added to my account which i did not ask for. They then had to credit my account on a monthly basis and this lead us to the current situation. The lady i spoke to informed me that she sees a note on the system for the 15th December 2016 that i changed my bank details but the information which i gave that day was never updated and saved. NOT MY PROBLEM. I told her that i would not pay a rejection fee due to their staffs negligence. I then received a case number ********** 9. Everyday thereafter i received an SMS stating that payment should be made. On the 10th April 2017. I called again because i had received no feedback as promised. I spoke to a Rethabile Mashifane , explained the same story to her and she then gave me a different case number ********** 6. My arrangement with her was that i would pay the amount of R 300+ including the rejection fee but i expect a credit to be done on my account for the rejection fee. I made the transfer that same day. On the 13th April 2017 i received an SMS saying the there was a debit order done earlier the morning of R 500.00+. Which means that for a period of 2 days i paid Telkom an amount of almost R 1000.00 way more than my contract amount. On the 13th April i called again , explained the same story. I was told t email ********** , up until today i have not had a response from this person either. On the 15th April 2017 , AGAIN i had explained the same story and this time around the person informed me that there was no previous case numbers. She then gave me another case number ********** 8 and still i have received no feedback. On the 18th April 2017 i called again , spoke to a Brenda who said she would email Dineo who’s dealing with my case and that she would get back to me. To my surprise nothing has been done.</p> <p> </p> <p>I find this pathetic! I received endless messages when there wasn’t a payment but now no one can sort out my situation. I will never advised anyone to join Telkom network. For a loyal customer as myself i would’ve expected better service.</p> <p> </p> <p>I am disgusted by this kind of service.</p> <p> </p>