Worst service - No communication

Hi

My fault ref number is 660CWK011117. I first reported an fault on our line about 3 weeks ago. Then someone phoned me back to make an appointment for a technician to come out. The day before the appointment, I was notified that I had to be available for the whole day as they could not tell me when they will come out and I had to be available. The next day came. I waited for long and decided to follow up after more than half of the day was passed. I was informed that the technician will definitely still come out today. With less than a hour left of the time indicated that I had to be available I followed up again and again I was reassured that the technician would still come out the same day. No one came out that day. No communication to say that they could come to our premises for whatever reason. Not even a apology. Then they decided to pitch up without any notification and expexted us to be at home, which we were not. I spoke to them and made a different appointment. This time they stuck to their appointment, but could not fix the line. The said that there was a fault on the cable underground and that they would have to push the job back to the cabling department in Telkom. Then nothing happened for half a week. I laid a complaint on Telkom website regarding their service or the lack thereof and that I was not aware of where the issue was being tracked as I could not see any progress being made on the problem. The following day a technician phoned me again. I explained again what the issue was and that the cabling needed to be redone. They said it should be fine as they also do cabling. Again I made an appointment. The next day a different technician phoned me and wanted to make an appointment. As I already had an appointment with a different technician I said there is no use of sending 2 different technician teams. When the appointment day came again I had to be available the whole day. This time after the first hour I tried to follow up, but the phone went straight to voicemail. After another half an hour I followed up again and got through to the technician. Then I was informed that they were working for the day at a different area and would not be able to help me. No one came that day either. I was wishing against hope that another technician team would be send out as I received a notification that I had an appointment for the day. But when I tried to follow up with Telkom I never got through. Thus its been 3weeks and we are still at square 1 with no communication of when anyone will be attending to our problem. I wonder what Telkom would do if there salaries were delayed with 3 weeks. Sure they would have a swift respinse then. But as soon as it is external there is no communication.