Worst service - no care for customer' needs

App**** for a line move on 19/03 and asked to upgrade my ADSL to fibre and was told no problem when established that there was fibre at new address. Followed the requested procedure by doing it online then got a phone call to confirm. Then I get a phone call from a technician saying that they are at new address to instal ADSL, before I had even moved. I stated that I wanted fibre and so he said that he would have to cancel order but would make comments on system. So I called in and spoke to agent who said they were sorry and it would be changed. By 09/04 I still had not heard anything and so went into Somerset West store where the female agent told me we needed to cancel services and put in new order, which would be backdated to old date. Got a message to confirm my order and that was the last time I heard from Telkom. The app shows order is pending, when I call they say they are confirming service (so for 3 weeks now when I know there is a line), and I am left paying for an old service with no new service and unable to cancel order as I have contract. So I guess I will have to go to the Consumer Commission as this is just not acceptable. Telkom may be cheap, but their service sucks.