Worst service levels ever!!!

Our problem is listed below but to summarize it as follows

• In April 2018 we app**** for ADSL Uncapped 10 mbps line at R849 Per Month • Telkom took approximately 2 months before getting there technicians out to solve a line problem, which was A Telkom problem/issue!!! • When Telkom eventually got this sorted ,they started charging me at R849 but for a 4 mbps instead of a 10mbps line • After umpteen phone calls and fighting I informed Telkom that this is not what I app**** for in terms of contract signed and they agreed to correct it. • Telkom then contacted me and informed me that they were going to upgrade it to what we originally app**** for –10 Mbps line however they now wanted to charge me the new list price as the special was not running anymore. I told them we acted on the special of R849 For a 10 MBPS and in accordance to all contract paper work signed and provided to us at the time by Telkom Replicated this .They eventually agreed to this and agreed to correct all billing to coincide with this • Not to our surprise Telkom has made a huge mess of this and started billing incorrectly 1) The debit order authorization signed by our company allowed them to deduct an amount of R849 but they started debiting R900 .In my opinion this ******** as I have asked Telkom by email to present me proof of where I gave the this permission and secondly this is more than what we had signed for 2) I have tried to make contact with Telkom. Even asked them to cancel but still nobody wants to reply on my email as I’m desperately trying to resolve this in a friendly manner but nobody at Telkom is prepared to take any responsibility on this account. 3) I did eventually speak to an account manager and after explaining this for the umpteenth time telephonically, he informed me that it’s a sales department issue not an accounts but when I phone the sales they refer me to another department. 4) Telkom has now suspended our account because they believe we owe them money which is a lie!! (I can provide bank statements from inception that will reflect that every single debit has gone through ,even more than what should have).They are currently debiting ********ly at a higher amount than what was authorized and charging us more than the contract we app**** for. But Yet Telkom says we are in arrears

I’m prepared to go to any lengths to resolve this without been pushed from one department to the next .If Telkom can provide me with a manager who is prepared to take Responsibility and willing to afford me the time .I will gladly go through to their offices to try and resolve this but through my experience with Telkom this is impossible!!!

Telkom is not able to offer there clients any form of support or assistance .This is by far the worst service I have ever received and will never ever use Telkom in the future!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

NB-Please see email listed below and annexures which supports my email listed above.

I’m just looking for somebody who can assist me in resolving this matter on hand and your assistance will be highly appreciated .I have also sent an email through to the national consumer commission who protect the consumers rights and the ombudsman on 2019/11/25 ,as I’m now desperate to get somebody to assist us. If you cannot assist me, it will be appreciated if you could if possible advise me on who I could contact for assistance.

Kind Regards