Worst service I’ve ever experienced

Appalling and absolutely disgusting service from Telkom AS ALWAYS!! Do you guys not have any consideration for your customers? Do your agents not take notes of when customers call? Bc I was so unsuccessful with your agents bc they keep hanging up bc they don’t want to do. I went to the Kenilworth Centre store to do the cancelations - the lady helped me doit online. I confirmed 3 times with her if it’s correct - and she said yes. Then Yoh send me some **** sms saying it’s invalid without trying to correct it by calling me - Yet you keep charging me!!! WHY!! I want nothing to do with you TELKOM!! I need somebody to call me ASAP - I want to cancel my mobile phone as my contract is done! Quick to take money but bull**** service when it comes to helping your customers.