KK
Khumo K

1 reviews | Active since May 2016

12 May 2016, 12:23

Worst service, inefficient, nobody cant help you, nobody knows whats going on

<p>Telkom is full of call center people who cant really do anything. All they know is to pick up a phone and tell you they will follow up.</p> <p>I have been trying to cancel my contract, Since February. They telling me its an error on their system,they cant cancel. Each time you follow up, you are being told something different. Can i please have my money back. Stop telling me to go to my bank, its your fault. How can you even suggest that. Telkom is in contravention of consumer rights. On top of that, they are debiting you the money and the device is not even working.</p> <p>You do not attend to customer's queries within a required period.</p> <p>You continue to take customers money for the services that you do not provide</p> <p>You are making it impossible for the customer to contact and get quality service.</p> <p>You call centre agent are lazy and full of themsleves.</p> <p> </p> <p>I follwoed up several times with Telkom Store clearwater, but they also cannot help me.</p> <p> </p> <p>Tell me, who is suppose to help me. Can you please cancel my contract and REFUND ME MY MONEY??</p> <p> </p> <p> </p>

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Replies (1)
Telkom
Telkom's reply13 May 2016, 17:16
Official
Hi Kgatukekhu, Thank you for making contact with us. This response serves as confirmation that your query has been received and we will contact you. We do apologize for any inconvenience we have cause to you. Your reference number is: SM233076 Regards Luleka Telkom Social Media Team