Worst Service/*********** staff

Its week two and still I have heard nothing from Wesley who claimed his team would look into it and contact me. In the meantime I contacted the call centre again. I explain to the agent what the problem is again and ask for any kind of help as my elderly aunt is at home and does not own a cellphone so if there was an emergency she'd used the landline. The agent says he would look into it. While checking I decide to call the landline and a guy answers & advise that there's been cable theft and the technician crossed our lines as they have been receiving our calls. I inform the agent of this and he still has the audacity to claim I'm an mweb client after I gave him a Telkom account number. I further explain that I'm not an mweb client and would like to know what he can do to assist. He says he will get a technician out hopefully not the same *********** one that messed up the lines to start with. I'm sorry but this is by far the worst service ever and I will take legal action as I'm paying for a service that I'm not getting. You have the audacity to send me another bill while my internet and phone is off. Telkom and its staff is beyond *********** and i will take this further