Worst service in years

<p>My frustration with Telkom is now beyond any tolerable point. Since the 7th<br />of August have I been reporting my *LANDLINE* to be dead. I reported this<br />thrice already and every time a technician gets assigned they seems to<br />close the case without resolving the problem requiring me to call in and<br />log a new fault each time. The problem is not connected to the bulk ADSL<br />fault that our area experienced. I called your service centre about 20<br />times wasted R200 airtime from my cell phone. Each time I ask the agent to<br />call the technician and explain to that person that my landline is dead not<br />my internet. Not once out of the 20 times were they able to get hold of the<br />technician. He's phone always just rings. Several messages were left for<br />technicians- Caiffe Kasha then Teboy now a new one to call me but not once<br />did anyone make contact or provide me with an update. Instead they close<br />faults without resolving the problem. My fault is not at the exchange box,<br />they are forever going there. My fault is with my landline.</p> <p>I cant let this go beyond today. I need this sorted today please as its<br />more than 3 weeks now. Should this not be resolved today- I will lodge a<br />complaint with the office of the consumer protector for further<br />investigation.</p> <p>I have escalated this again last night<br />ref 888129<br />ref 459cwk250816</p>