Worst service in the world!

I have complained on hello peter about two weeks ago about the same issue. Telkom was very quick to respond and say that they have escalated the matter. To date Telkom has made no efforts to contact me or to resolve my problem. When I phone the call centre using up my airtime, the only thing they will confirm is that they are aware that I have an issue and it ill be resolved. It has been 4weeks that my line is down and I receive no responses or updates from telkom regarding my issues. My line finally got back on but I can barely open a webpage. My line is extremely slow. I might as well not even have internet. I am litterally logging this complaint using data on my cellphone that I have to buy because I am paying for a service that I am not receiving. Telkom is really the worst company when it comes to customer service. I need my line fixed ASAP and by even typing this complaint I know that Telkom wont even bother to contact me. But hey, miracles do happen. Getting a simple service you pay for Telkom would be classified as a miracle.