Worst service in the world!

I have been struggling with my VDSL line since 12 January. I have connection but no Internet almost all of the time. Telkom customer care is no help. I have heard, "a technician has been assigned", an hour later "your fault has been resolved" (and repeat, every day for two weeks). Meanwhile, I still don't have Internet. I have also been told that the landline I am calling from is not in the house where I am standing. Today I was told that the landline I am calling from has been "discontinued". Telkom, DO YOU HAVE ANY CLUE WHAT YOU ARE DOING?