Worst Service in the world

I have had endless problems with Telkom. It is unbelievable that I have to always explain things in simpler than simple terms to agents every time I call the call centre. I logged a case for an incorrect charge on my invoice: ********** 1 on 20/09/2018. I called on 30/10/2018 and speak to Simphiwe Nondaba who informs me that the case was closed but no feedback was provided to me. They inform me that it is the correct amount being charged. I am charged a device obligation fee for according to Telkom is an early upgrade of which I did not do. Telkom is an endless battle with having to explain their mistakes to them all the time. I asked to speak to the manager because the agent mentioned above did not understand me and he told me that he would put me through to a manager in a minute and then I wait for more than that to speak to a manager.

It is by far the worst service provider without the customer has their focal point. Telkom definitely deserves an award for the worst customer service experience.