worst service in the world

i recently app**** for and adsl line with telkom mind you the sales pitch was on point they knew everything about the product and what it does

however this was suppose to be installed on the 17th of jan 2018 we got the sms saying that they will come round and instal on Sunday we received a text again saying the technicial would be coming around on the 23/01/2018 to install/setup the adsl line

i was told that the technician will be at my place of residence between 08h00 and 16h00 i had cancel everything i was doing to be accommodating to telkom technician however i had to step out to get food on my way home from getting food i get a call from my neighbor who was aware that i had been expecting someone and i had made the necessary arrangements with her as well in case the technician showed up and i wasn't back from getting food

i was about 2 minutes away from my place of residence when the technician had pulled up same time i got the call from my neighbor when i got home my neighbor had told me that the gentlemen was so impatient he didn't want to wait he was about to leave mind you i have been waiting for him all day

when this gentlemen named Moses came to my house he never greeted me he walked into my place of residence as if he owned the place not just that he was on his phone his called i would assume should have been import as well he barely acknowledged me while standing in my house i was absolutely flabbergasted

at the service i was getting after he was done on his call still no acknowledgement he then asked if ive got an existing line i showed him the line he then said ok and that was the end of the conversation mind you he had not explained to me what he will be doing or how long nor did he say anything for that matter he walked back to his car came back into my house and said he needs to check the board this was at 13h30 he left and never came back

i had to call telkom to get his number when i called him i asked what time will he be back he said he doesn't know i must send him an sms with my number and he will call me

after that i had tried getting hold of him to find out what was happening when will he be returning to finish the installation but there was no answer i called him 6 times to be exact but no answer

he then later called me back at 16h40 saying that he would be coming back my line is faulty when i asked for an explanation he couldn't give me an answer and he dropped the call in my ear

i this really the service ill be getting fro telkom such a big organization with people who work for them but do give a damn about client service

i expect this to be resolved and attended to i had to cancel important meetings for your people convenience and all that you had done was inconvenience me i do expect that my line gets set up when its convenient for me and i want an answer as to why this is taking more then a week to be finalized i will be logging a formal complaint with the ombudsman as well and i will be taking this matter further as well

this is really unacceptable