1 reviews | Active since Mar 2014
Worst service in the history of service delivery!
<p> I have an account with Telkom, Billing Account Number ( ********** 45 )<br />The amount of R1772.40 was debited from my account on 24-05-16 <br />I called Telkom a few times and they advised me over the passing weekend the account is with dept collectors, I than called them they advised me the account is closed with them, I spoke to their credits team very RUDE by the way Deneo, who told me the account has been with them since Dec 2015. 1 I have NEVER been informed onf this and telkom has collected their money every month. 2 Last month the debit bounced i did not have time to go into a bank and yet the amounts for both bill swere taken in June! I am outranged I have never asked Telkom to close or cancell the account nore have they ever informed me of the above. I JUST REVIEED YET ANOTHER BILL FROM TELKOM!!!!!!!!</p>
literaly worst service provider, look at your agents response to a simple request and than she cuts me off without answering a SIMPLE question
7:59:01 AMCaroline: Please note your paymnet is reflecting here on our side, it reflected yesterday.
7:59:36 AMCaroline: I will sens an email to my manager to assist to reconnect your line.
7:59:45 AMCaroline: Kelly, Is there anything else you require assistance with?
7:59:50 AM You: my account still says it's suspended when I make calls
8:00:02 AM You: when will it be connected?
8:00:10 AM You: i was only advised 7 days no longer
8:00:19 AMCaroline: Later today.
8:00:27 AM You: when later?
8:00:36 AM You: should it not have been connected yesterday?
8:00:45 AMCaroline: Unfortunately i do not have the turnaround time.
8:01:40 AM You: Please have your manager email me confirmation of my line being reconnected today to **********
8:02:36 AMCaroline: Is there anything else you require assistance with?
8:03:34 AM You: please confirm you will have your manager email me confirmation
8:04:10 AMCaroline: I will email you when your line is activated.
8:04:48 AM You: I would like confirmation from your manager that my line will be activated today, not confirmation when it is evantually activated
8:05:15 AMCaroline: Please enter your contact number below, click the "call me" button and I will call you back.
8:06:27 AMCaroline: Thank you for using our Telkom Mobile Chat Service, please enjoy the rest of the day.
8:06:30 AM You: I do not need a call back for you to repeat what you have just tole me I would just like you to give your manager my email now, and send me the confirmation that they have requested my line to be activated, I don't need to speak to anyone
literaly worst service provider, look at your agents response to a simple request and than she cuts me off without answering a SIMPLE question
7:59:01 AMCaroline: Please note your paymnet is reflecting here on our side, it reflected yesterday.
7:59:36 AMCaroline: I will sens an email to my manager to assist to reconnect your line.
7:59:45 AMCaroline: Kelly, Is there anything else you require assistance with?
7:59:50 AM You: my account still says it's suspended when I make calls
8:00:02 AM You: when will it be connected?
8:00:10 AM You: i was only advised 7 days no longer
8:00:19 AMCaroline: Later today.
8:00:27 AM You: when later?
8:00:36 AM You: should it not have been connected yesterday?
8:00:45 AMCaroline: Unfortunately i do not have the turnaround time.
8:01:40 AM You: Please have your manager email me confirmation of my line being reconnected today to **********
8:02:36 AMCaroline: Is there anything else you require assistance with?
8:03:34 AM You: please confirm you will have your manager email me confirmation
8:04:10 AMCaroline: I will email you when your line is activated.
8:04:48 AM You: I would like confirmation from your manager that my line will be activated today, not confirmation when it is evantually activated
8:05:15 AMCaroline: Please enter your contact number below, click the "call me" button and I will call you back.
8:06:27 AMCaroline: Thank you for using our Telkom Mobile Chat Service, please enjoy the rest of the day.
8:06:30 AM You: I do not need a call back for you to repeat what you have just tole me I would just like you to give your manager my email now, and send me the confirmation that they have requested my line to be activated, I don't need to speak to anyone