worst service in SA

I have relocated to a new residential address at the beginning of December and contacted telkom to have my line and adsl moved. To date 16th january this has not occured.i have recieved 3 smses on 3 different dates as to when they will be installing my line.on the specified date no technician comes through, when i do call telkom and spend endless hours on the phone with them trying to resolve the matter i get excuses such as order was never put through or a new order has to be put through, that they need the closest residential line from me for the technician to install my line ,yet no one bothers to contact me either. I spoke last to telkom on the 15th of january as i had recieved my 3rd sms for installation on the 15th and still no one has come through.my referance no has been the same in every sms since the begining of December (***) .i was told that my order doesn exist .i explained that this is now the 3rd time since december no1 has installed my line and was put thru to a supervisor who only gave me his email address to forward him the smses telkom sent me and still no one has got bk to me and i am now still without a telkom line for a month and a half!!!!!