Worst service in my life

Item: Telkom
Rating: 1
Author: Willem V

Invoice Number: ********** 73 Willem Venter ID: 850 ********** 08 4 I have app**** for an 10MBS Line Fiber on 15 December 2016 (After the consultant at the Telkom Store in Telkom Woodlands Mall ensured me that Fiber is available in our Area). On 22 December the Technician showed up and said he can nor finish to installation as there are networking problems and somebody will be in contact with me early January and let me know what will happen. I then phoned The Call Centre on 9 January 2017 at 15:39 (Call time 26 Minutes and 31s) and the call centre consultant said that the contract is in process and she would make a note that the Technician should contact me. By 17 January 2017 after receiving no communication I phoned the call centre again @16:23 (call time 22Minutes and 40 Secs) and the consultant said that the appointment is confirmed for 19 January 2017. I asked her to ensure that the Technician contacts me before the date so I can make sure somebody will be home while they are working. On 19 January 2017 I phoned again at 10:11 (call time 23 Mins, 30 Secs) if the technician will be coming. Before the call was completed the line was cut and I phoned again at 10:35 (call time 21 mins, 30 Secs) and the consultant confirmed that the technician will be coming. At 15:20 after receiving no communication I phoned the call centre again at15:20 (call time 16 mins, 26secs) and the consultant informed me that the technician should be there before 16:00. I phoned again at 16:36 (call time 59 mins 59 secs) and the consultant informed me that the previous consultants were mistaken and that the networking issue will only be resolved at by the end of February 2017. After numerous discussions the line was cut off again. I phoned again 17:37 (call Time 30 min 5 secs) and spoke to Ntombi Futai at the call centre and informed her that she should please cancel the contract and change so that it is a normal ADSL line and Escalate the query as I am not going to wait another 21 days for the installation. She said that she cannot do this as all her supervisors has left and that she will phone me on Friday 20 January 2017 to make the amendments to the contract. On 25 January 2017 I still have not received any communication from Telkom and phoned at 15:13 (call time 30 Mins, 32 secs) and asked them to cancel the contract as I have never encounter such bad service before. Before the cancelation was completed the line was cut. On 25 January 2017 I visited the Branch in Woodlands mall to assist me with this regard. The Consultant sent an e-mail to the technical department asking them to install the ADSL ASAP and that he would phone me on 26 January 2017 and give me complete clarity regarding this situation. On 27 January after no communication from Telkom I visited the Telkom Branch again and was assisted by Elias with a complete disregard for the ********** service provided thus far and absolutely no desire to even try and assist I cancelled the contract and asked them to refund the R614 deposit paid on 15 December 2016. The invoice number for this payment was ********** 73. I have never experienced such bad service in my entire life and to cap it all off nobody at Telkom seems to be remotely sincere in their acknowledgement of the horrible service. If Telkom just communicated the actual problems to me on time I could have made arrangements instead I am know going to have an additional waiting period of 14 - 21 days the get the uncapped wifi installed and be stranded for another month. As I have existing Telkom Mobile contracts with Telkom I will start to immediately get these contracts cancelled and go to a service provider interested in assisting their clients.

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