XD
Xander D

1 reviews | Active since Sept 2015

02 Jun 2016, 08:17

Worst Service in my life!!!!

<p>First of all I was waiting for 3 months to get my Telkom mobile upgrade done. after 2 months of driving from one store to another I was told my contract is suspended! I`ve never missed a payment in my life. So I decided to cancel with them on the 13th of April. Im still waiting feedback and have been phoning every week just to be told to phone back next wee****!! I`m actually trying to keep this civil but how!!!!!!!!!!!!!!!!!!!! All I can say is never take out a contract with them , they are a useless , unprofessional service provider that feels nothing for their customers , and I wish I can say EX-customer. </p> <p> </p> <p>BX van Dyk</p> <p> </p> <p> </p>

0
Replies (3)
Telkom
Telkom's reply03 Jun 2016, 07:39
Official

Hi xandervandyk

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is:AI***

Regards

Luleka

Telkom Social Media Team

XD
Xander D's update13 Jun 2016, 06:45
Reviewer Update

Hi Luleka

Ref :AI **********

Please tell we why I`ve still havent heard a thing back from Telkom!!! Obviously just like the rest of your team @ telkom you are also useless in your job!!!!! When will my contract be cancelled!!!!!!!!!!!!!!!!!!!!!!!!!!!

Regards

Xander van Dyk

Telkom
Telkom's reply17 Jun 2016, 14:43
Official

Hi xandervandyk

Sorry for the delay and inconvenience caused. This matter will be escalated for urgency and our team will be in touch.

Thank you for your patience thus far.

Regards,
Moenieb.
Telkom Social Media Team