WORST SERVICE IN ALL AREAS!!!!!

<p>I have a ads 4mpbs line contract with Telkom.</p> <p> </p> <p>Firstly they are all *********** to help a client with any type of quirie. I have phoned them numerous of times complaining about my slow internet (i am getting 198kbps 85% of the time) </p> <p>After several complaints they said the will send out a technition to our home. The technitions make appointment the do not keep (which is a big problem for me cause I need to arrange with a family member to be home - we all work during their repair hours) Then the promise to come & never show. Ten fights & a week later they actually respond & tell you nothing is wrong with your line. But we are still not getting our 4mbps line??</p> <p> </p> <p>Secondly they are now charging me more than double my monthly premium because my payment did not go through due to the fact that i have changed my bank. I informed Telkom over 2 weeks ago to switch my debit order to my new banking account. They informed to that i will have to make payment cash of end October only which I understand because it takes a month to switch. </p> <p>But now because it did not go through this month end thay are charging me more that DOUBLE my monthly premium!!! </p> <p>I work from 6am to 6/7pm and can only make cash payments over the weeked. I have told them today 2 times!!</p> <p>Their call agents are *********** and some rude. They cut off lines and send to to several aggents before someone helps you. Their chat agents take their time to respond to your quirie & do not focus on what you are trying to tell them, not to mention that they are rude & cuts your conversation because they feel they are done sending a message to the client that the client took long to respond and the conversation gets deleted.</p> <p> </p> <p>If you are planing on taking a plan with Telkom I highly recommend that you do not. They will only cause you discomfort & take you money without caring about you as their client.</p>