Worst service imaginable
<p>A technician came to install a 20mb line at my house on the 4th of May. He spent the whole day to install the line, only to tell me late in the day Telkom is out of routers and I must go the nearest store outlet to pick one up. The next day I spent over 2 hours at the Mall@Reds store with no assistance. There after I spent hours on calls with numerous departments within Telkom with no luck. Since then I have been sending message on Telkom FB communicator and every time I get feedback that my complaint has been logged and someone will call me. It has been over a month now with ZERO communication from Telkom. It has been agonizingly painfull to get this router installed and the poor customer service does not help in any way. I will not advise anybody to make use of Telkom for ADSL or any other service for that matter. </p>
I am sorry Noleen but that response is just not good enough and does not really solve my problem. It is the same response I have received for a month now. I have not received any communication on when this router will be installed. Now I am just a request falling in the back of the queue. Unacceptable!! I want a date and time when a technician will be coming through to my home to complete the job started over a month ago.
I am sorry Noleen but that response is just not good enough and does not really solve my problem. It is the same response I have received for a month now. I have not received any communication on when this router will be installed. Now I am just a request falling in the back of the queue. Unacceptable!! I want a date and time when a technician will be coming through to my home to complete the job started over a month ago.