Worst service I've ever had - blatant *******ion!!

<p>I've had a Telkom line for almost a year now. Disappointing service to say the least! On the 15th of November 2016, I cancelled my service by sending in the 30 days cancellation form as well as a copy of my ID document. I received confirmation of receipt of the cancellation later that day, and was informed that I would be contacted by a Telkom agent within 30 days. </p> <p>On the 23rd of November I was contacted by Cristianh Lebogang Modiba, who asked me if the new tenants would be interested in taking over the line. I spoke to the new tenants who (very wisely!!) said that they do not want to deal with Telkom. I then informed ms Modiba to go ahead and cancel the line like I had originally requested. I have since sent 3 emails trying to confirm the cancellation, but have gotten no reply. </p> <p>On the 1st of December I again contacted Ms Modiba, and again got no reply. Then on the 9th of December, an amount of R809 was debited from my bank account. I was only supposed to be debited with R405, as I only had 2 weeks of service left. </p> <p>I called Telkom on the 3rd of January, and explained my situation - that I had cancelled my line more than a month ago already, but was still getting charged for services I did not want. I was told that my line had not been cancelled yet, and that I should forward the cancellation form to ********** who would then escalate the matter. I sent the form to the address, and got an auto-reply that: "The error that the other server returned was: 550 #5.1.0 Address rejected". I sent another email to the address, but that also failed. I sent Ms Modiba another email requesting that she please help me in this matter as she originally said, but still no answer. </p> <p>Then on the 9th of January ANOTHER debit order of R809 was ********ly debited from my account! </p> <p>Then on the 10th of January I called 10210 again, and the same story as above - I was told to send my cancellation form to ********** and again I got the same auto-reply as above. </p> <p>I then called 10210 again, and was AGAIN told the same story; I should send my cancellation form to ********** and she would escalate the matter. The email actually went through, and the following day I sent her a follow-up email just to hear if she had been able to cancel my contract. Big surprise - NO ANSWER!</p> <p>Today, I called Telkom again. I was told that I now all of a sudden owe Telkom an amount of R1800 and something, and the lady couldn't tell me what for. I all reality, that is the amount that Telkom owes ME! I was again told to send my cancellation form to ********** and she would escalate the matter for me, as on the system my account was still not cancelled. </p> <p>Fifth time lucky? I'm beginning to think not!</p> <p>I want my Telkom account cancelled IMMEDIATELY and all of the money that is owed to me repaid! Never in my life have I had service this bad! If this matter is not dealt with before Friday, I will seek legal counsel, as I work for a law firm. This is completely unacceptable, and I would strongly recommend everyone to stay as far away from Telkom as is humanly possible - this firm is beyond *******, and is blatantly *****ing from me, then has the nerve to tell me I owe them money!</p> <p> </p> <p> </p>