Worst service I've ever come across

<p>TL:DR</p> <p>Telkom service is very bad, their technicians don't check things thoroughly and my internet is still slow.</p> <p> </p> <p>Long version</p> <p>I have been struggling with my line since January 2016, when lightning struck it and it stopped working properly, I have called Telkom customer "care" several times since then and have not been able to get them to fix the line, they keep sending out technicians and they all told me there was something wrong with the line, did a temporary fix to get my speed up to 260 KB/s it should be around 400KB/s, then left, the most recent technician I had told me that Telkom limited my connection to 2meg line instead of 4 which he then called them and made them correct it, he then told me there is still something wrong with my line but that was all he could do.</p> <p> </p> <p>I cannot understand why they cannot just replace my line, I've sent them a message on their forum aswell to suggest it, 2 days later a guy called me claiming he was a technician and that he had worked on my line and it should be fine, there was no change, he then got angry on the phone and told me it was my ISP's fault, it wasn't, I checked.</p> <p> </p> <p>This has been my infuriating experience with Telkom so far.</p>