Worst service I have experienced

On 31/01/2018, I went to the Telkom store, mentioned above, to enquire about getting a contract and porting my number to them. I was helped by a tall gentleman who gave me a breakdown of what they needed from me. I retrieved the relevant documents, and went back. I was then assisted by Sebastian, who created my profile. At the time the did not have stock of the phone I wanted but he advised that he'd call me as soon as they do. I asked about the port, he just said they need my number, that's it. The next day I received a call to say the stock had arrived. I went on Friday, 01/02/2018 to collect my phone and do the port. I arrived and this is when we proceeded to complete everything. Bare in mind, I signed contracts, and handed all docs on Wednesday, and one would think that collecting the phone would be simple. It was everything but simple. I was in the store for a solid hour, if not longer. when I asked about the port, the guy (Sebastian) then says he needs the code which is sent to the number I'm porting . I was confused as I was told by him that he only needs my number, nothing was mentioned about a code. so the port was delayed to my dismay. With regard to the service, yes he "explained" the product. But he wasn't giving his full attention. Any and every activity happening around him distracted him from finishing up with me faster. There is no place to sit, so I am standing the entire time. At one point, he was more concerned about the customer next to me that was complaining than finishing with me, and then his focus moved to the client behind me, as that person was waiting specifically for him. I constantly had to ask if we done. Eventually when we were, he didn't bother greeting me, in fact he didn't even acknowledge me leaving. I decided to give the benefit of the doubt. Because I thought I wouldn't need to deal with them again, only to finish the port. However I started experience problems with the network. I then returned to the store on Saturday 10/02/2018 to find out what is going on. Firstly, the waiting time was 35 minutes. Secondly, when it was time to call my number, which was 54, they skipped my number. When I complained, the one guy had the nerve to say to me "Maybe they called your number and you didn't hear". I said that it is not possible, because the consultant had just called 53, and the next number was 55. When he asked the consultant, that person says "oh its the system" Like ***, is it ***** city, can nobody count? The consultant carried serving no.55 and the other guy politely turned around and went to the back. Then, Sebastian came to assist. He then spoke to Xolile, who then proceeded to assist me. He managed to help me slightly. Then another gentleman assisted me. He explained what the problem was, and once again, I was not given facts up front when I took the contract out, with Sebastian. At this point I am highly annoyed, but still gave him the benefit of the doubt. However, now I am completely ****ed off. I took out insurance with Telkom on this phone. I explained that I want the insurance to be taken out on the number I am porting to. I received an email earlier, regarding the insurance contract, just to find that number he (Sebastian) put, is INCORRECT. Now I ask , what the hell was I doing in that shop for over an hour, because it seems like nothing is correct. Its problem , after problem, after problem. I am so over this. The inconvenience is ****ing me . My time is being wasted. It was an hour taking out the phone, it was an hour when they were assisting me regarding the network issue I've been having. Now I need to take more time to fix the number on the insurance. This is RIDICULOUS!!!!!