Worst service i have ever received from any company

<p>I took out a contract at Telkom Direct for a cellphone (Samsung Galaxy A5). Upon conclusion of the contract when i go to collect the phone, the consultant see's they used the wrong way bill number and consequently loaded me for the wrong phone (Samsung Galaxy A3).</p> <p>He apologises and asks if i can wait a few more days to get the correct phone. I agree and a few days later i collect the correct phone.</p> <p> </p> <p>My invoice then comes and i see the Galaxy A5 AND the Galaxy A3 apprear on the invoice!</p> <p> </p> <p>I then instruct them to correct this, which failed misrably. They then cancelled BOTH of the phones! (Consequently i have not had any connectivity till today!)</p> <p> </p> <p>I then walk in store and ask them whats happening with the reactivation of my contract, and at first the consulatant tells me i must start a new contract but i must keep the old phone (i have had this phone for more than 3 months already!). I told him that is to my disadvantage and i do not want that!</p> <p> </p> <p>Then they say they will amend the contract after i reactivate the contract to the remaining months of the contract.</p> <p> </p> <p>Then my next invoice arrives and i get billed for a R5916,46 cancellation fee!!!</p> <p> </p> <p>Please tell me why i find myself bearing the effects of mistakes made by your company????</p> <p> </p> <p>Almost 3 months with no service and now a huge bill as well?</p> <p> </p> <p>Shocking service to say the least!</p> <p> </p>