Worst service I have ever have to deal with.

Telkom is the worst company I have ever come across.I called their LTE department regarding my Telkom line that was suspended once again.My debitorder was taken on the 30th of December but they did'nt take the full amount.I called them today when I realised my line is suspended.I was told to pay in the extra money and send them proof of payment on an email address which is *** and my line would be reinstated by the end of work today 16/01/2026.I called again multiple times,with my last call I spoke to the supervisor Silas Matlanyane and told him my whole story.They can see the money that was deducted,according to him my query was logged only on the 9th and I spoke to people on the 2nd,3rd and 5th of January 2026 and was told my query is logged.It is way pass 7 days if my query was logged on the 5th.I have to suffer for Telkom staffs incompetance,I asked him to speak to his manager who's name is Noma Mpofu and I was told that I could'nt as she has gone home already.I am a customer of Telkom and from what I know,a person go above and beyond for the customer specially if the customer is not at fault.Now I can't do any of my online work because of *********** people working at Telkom.I hope senior officials within Telkom see this and deal with the incompetence of their staff. 1st I wanna know how come my escalation was only done on the 9th? 2ndly I wanna know how come when the Debt Collectors receive my money,they don't immediately send it through to Telkom,do they 1st earn interest on my money and then send it or what. 3rdly How is it made my problem for my line to be suspended if there was enough money in my account for Telkom to debit me in the 1st place. I honestly will never recommend Telkom to anyone,their service is bull****.