Worst service i have ever had

I reported a fault on Tuesday. That afternoon a consult came to repair the fault. He was polite and very nice. Unfortunately he said he could not fix it as it was un underground fault. He forward the issue to the underground team. This issue was not resolved by Friday. I contacted telkom once again on Friday morning and was told it would be fixed that afternoon. That afternoon it was not fixed. I phoned once again that afternoon and was told once again that it would be fixed by Saturday morning. Saturday morning came and no service still. I contacted telkom once again and they said it will be fixed by Monday. They call centre seems to brush the issue off and do not seem interested in fixing the issue. I was told the supervisor would contact me on Saturday. Guess what nobody contected me. I am very disappointed in the service i have received.