worst service I have ever gotten

So I pre ordered my Samsung galaxy s7 edge online and I get a call from a sales person the sales person had no clue of the bundle or pricing and when I told her it was an upgrade she then told me I will not recipe my free vr gear as it's only for new contracts witch I knew was a lie (she had very poor to no product knowledge ) then I go into the store canal walk to pre order 1st the guy tells me it's only online then a manager tells him I can pre order in store this it 2weeks before launch he tells me I'm the 1st to pre order and he will definitely call me when they get stock it's 3days after release of the phone and no call I call the store only to hear they are sold out iv had a contract with telkom for 2 years now and spend an average of R800 a month I will seriously look into another service provider and tell friends who iv convinced to join telkom to migrate there contracts too