Worst service I have ever experienced!!!

<p>I now know that I've made the biggest mistake in upgrading my data contract and its too late to back out. I upgraded my data contract in the beginning of February and since getting the new sim card I realised that the itemised billing wasn't active so I called the call centre to activate it. They tried 3 times and weren't successful. They then logged a case for me but this was nearly a month ago and it has still not been resolved. I got a call from call centre agent yesterday asking if it has been resolved yet and that he would give me feedback.. but first asked me to rate his service.. needless to say I NEVER got any feedback. I am now furious and very unhappy that I upgraded. I am going to warn everyone against Telkom and their useless service unless I get this matter resolved by the weekend. Honestly this is the worst service I have ever encountered. Not only did they upgrade me to a standard contract line when I asked for TOP UP but they haven't activated my itemised billing yet and it's been nearly a month... </p>