Worst service i have EVER experienced!!!

We were without wifi for 76 DAYS Okt 2015 to Dec 2015. NO ONE came out to assist us to fix the problem. After 5 complaints logged via the call centre, where you hold on for 30 to 40 min, the last lady i spoke to guaranteed me that the account would be credited! Guess what...the account was not credited and wifi suspended. NOW it will take 4 to 6 weeks to sort out the dispute. NOT acceptable!! It was not a fault from our side. Can not deal with bad service like this!!! Worst company I have ever dealt with. Remember word of mouth is the best way to spread bad service.