Worst service i every experieced in my life

Never in my life have i experienced such bad service! 1.On Tuesday 5 Septemeber my home telkom service(ADSL) did not work, called Telkom and gave up after 45 minutes of holding the line, gave them the benefit of the doubt and thought on Wednesday 6 September my service will be back on! 2. On Wednesday 6 September my service was not back on, so i called again, finally after a 30 minute hold i got through, explained the whole situation, and the lady assured me that my service will be back on within 24 hours, the lady told me that the mistake was on their side (i still had my hopes high) 3. So Thursday 7 September NOTHING!!!! Called again, the guy escalated the problem and told me between 3-6 days then the problem will be resolved! 4.Friday 8 September NOTHING!! 5. Saturday 9 September NOTHING!!! 6. Sunday 10 September NOTHING!!! 7. Monday 11 September called again, and they said that the Job card was allocated to a tech and the guy would contact me. 8. Tuesday 12 September 19:30 NOBODY contacted me for a appointment of anykind?

Tell me how is it possible for them to not help us if we have problems, but it is not a problem for them to demand our payments every month?