Worst service hands down!

I have been to the Telkom store in Vangate Mall (Cape Town) on a number of occasions. I try to avoid going there because whenever I go there I either have to stand in a queue for over an hour or the store management is being downright ***** (every time). I have been to Telkom literally every day this week to get the iPhone 13 Pro that they claim to have in-store, however, every day I am being spined a different story why the phone cannot be released. Obviously today I am tired of going there to be disappointed every time instead of the supervisor just telling me the truth about why the device cannot be sold to any customer. On Tuesday the supervisor apparently had to email Telkom head office to ask permission to sell the phone (what kind of nonsense is that?), Wednesday the phone couldn't be released for some other reason, and today the phone couldn't be released because the supervisor wasn't in store. The supervisor told me to text him personally about the situation, then assured me that I would be able to get the phone today. I would not have been typing this review if all had gone according to plan today, but here I am... Especially since we have a shortage of iPhones in Cape Town, this is just horrible and I feel like the staff at Telkom - Vangate Mall (Cape Town) are *********** and not upholding the Telkom brand as they should.

How do you refuse to sell a phone to a paying customer with NO valid reason? This is utter nonsense!

Frustrated, angry, and annoyed are not the words to describe how I am feeling right now.