Worst service from Telkom mobile on cancelling contracts

I’ve had a mobile contract with Telkom for 2 years and when the contract expired i did all the cancellation process with them and send the forms and a copy of my ID to their cancellation department. 3 months later they are still refusing to fully cancel my contract with them busy sending me from pillar to post, I’ve dealt with 3 of their consultants so far and they still don’t want to move my number fully to prepaid. They are busy debiting my account monthly for services that I clearly stated I do not need ANYMORE...getting out of a Telkom contract is a hassle and I would advice anyone not to go that route with Telkom. They are making money but forcing their services down our throats even after you’ve cancelled your contract with them............WORST SERVICE EVER.