Worst service from Telkom mobile

Telkom mobile offers the worst service ever. My airtime keeps on disappearing on my telkom mobile Sim card. I tried to call Telkom customer service to cancel any subscription that exist on my number.

To my surprise, the customer care line is automated (robot). There is no option to talk to a customer agent. Also, all the options provided by the automated machine don't address my concerns. On the telkom mobile app, there is no help as well. I think am gonna move to another service provider. This is **** service.