Worst service from Telkom Mobile

In September 2018 I was charged R500 for mobile data when I was unaware that the mobile data on my phone had been used up and I was using the internet at out of bundle rates. I have proof that my account settings were changed as the previous months my phone was set to pause the internet service when mobile data has finished.

I have been a loyal telkom customer for over 5 years however I will not be utilizing telkom after the expiration of my current contracts.

When I logged this enquiry, the telkom staff were very unhelpful and insisted that Telkom had done nothing wrong and blamed me. They did not even bother to investigate the matter and see if I had a legitimate complaint and simply just said that it was my fault. Not to mention that they closed my case without even providing me with feedback. The supervisor did not even apologize for this. I had to open another case which was again closed without providing me with feedback.

The worst service that I have ever received in my life.