Worst Service From Telkom

The worst customer experience. I have been trying for several days to obtain my current agreement/ proof of purchase. First I called them, they said they cannot assist and provide me with an email. I email, they tell me go to a store, I go to the store, the store says the system changed after 2022 and they have don't have the information before that anymore. Very surprising lol, how do you change the system and not back up the old information, does it just disappear. The lady then tells me to they will email me the agreement. When I get home I see somebody else responds to the email I sent the first time, saying I should ignore the email of going to the store... sigh. And provide my order number and serial number, in which I did. With no response thus far. Since Thursday, even though I sent follow up emails everyday. NO RESPONSE. During this time I have also been calling the call centre, where they transfer me from 1 section to the other and every call ends with we will send it by the end of the day. Which also did not materialize. Today I called again. First I spoke to a lady who said that there is a request from me for this information and she will put me through to someone who can assist. The next guy I spoke to says he cannot provide me with the documents I require and that I need to go to the store, the more I am telling I have exhausted all these options that I have been advised by Telkom staff the more he insists he cannot do anything. I asked him if the system he is looking at shows I purchased a the phone I am enquiry about, he says yes, but he cannot give me the information. At this point I became frustrated and asked to speak to somebody that can assist me, he puts me through to his manager, Noxolo. I explain to her and she also tells me the same thing. So I asked to speak to somebody that can assist me then, because if the system is showing that I purchased the phone by Telkom, why do I need to go in to the store. And then she hung up the phone. She did not even give me a chance to speak finish. Very disrespectful. Clearly there is some serious customer care and customer service training required.