Worst service from Telkom back office

I was advised on the 4th September 2015 that my mobile account will be reactivated within 7 days, today is actually 11 working days and no feedback what so ever from the back office department. This is actually putting my business behind due to *********** behaviour. Someone is really not doing they job in the back office. <br> <br> I request for my query to be resolved before Monday 21st September 2015.